'We provide not only machines, but also experience and service'

At Molendijk Woodworking Machinery, they think from the we-feeling. This is not only about the company, but also about the relationship with the customer and the service aspect is always central.

"It's more than a word. Everything we do is about service and the interests of the customer," Diana Molendijk reveals. To demonstrate that it is more than a slogan, this supplier of woodworking machines has further shaped the concept of service into five core values: expertise, problem-solving ability, short lines of communication, trust and customer focus. These are core values that are repeatedly reflected in the reactions of customers and partners. As with Wout Vugts, owner of VSB Wellness: "When colleagues ask me for advice, I dare to honestly recommend Molendijk Woodworking Machinery to them."

Expertise is obviously written with capital letters in the approach of Molendijk Woodworking Machinery. Whether it is about choosing the right machine or addressing technical challenges, the customer always receives professional support. Diana Molendijk: "It is more than selling machines. In fact, we offer an appropriate solution that meets the specific needs and goals of the customer. Why do they choose a specific machine? That has to be the focus. Thanks to our problem-solving ability, we always take responsibility."

Short lines of communication are the trademark and several clients often mention this when asked about their contact with Molendijk. It is the core of the company's total approach. Jan Middelkoop of construction company JG Timmer earlier in Binnenwerk praised what he believes is excellent communication. "Like our own organization, they are a company with short lines of communication. We did make contact with other suppliers, but the advantages and the good feeling with Molendijk were decisive."

Optimal cooperation occurs thanks to building trust. Integrity and reliability are central to this. Mark Broks owner of Broks Keuken & Interieur says: "You can buy a good CNC machine anywhere, but it was the personal approach that was decisive. Their service and approach matches the way we at Broks approach customers ourselves. They go the extra mile for the customer. For our company, this was the best choice."

Finally, the customer-oriented thinking from Molendijk Woodworking Machinery proved decisive for many customers. So did Sam Braan of MR Interieur Design. "They really try to empathize with the business process. I never had the feeling that they wanted to sell us an expensive machine. We were hesitating between two types. Partly thanks to the open advice, we gained insight into aspects that are particularly important for our production process. It's just customization, tailored to the company's capabilities and wishes." Diana Molendijk adds, "Building a good long-term relationship is very important. Being attentive to the client's interests and wishes are essential in this regard. It's about working together on solutions that meet their needs."